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Resources & Frequently Asked Questions

How can I report a concern related to a Long-Term Care Home?

If you have a concern about a peopleCare Long-Term Care Home, please contact the Home’s Executive Director. You may also call the Ministry of Long-Term Care’s toll-free Long-Term Care Family Support and Action Line at 1-866-434-0144. Hours of operation are

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Is there a specific schedule or minimum number of hours required to volunteer?

peopleCare Communities is flexible to your schedule and timelines. We appreciate your time and consideration.

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How old do you need to be to volunteer?

peopleCare Communities welcomes everyone from the age of 14 and up.

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How long does it take to apply to be a volunteer?

It takes an average of four to six weeks to become a volunteer.

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Do I have to purchase a unit to live in a Retirement Home / Residence?

No, accommodations in Retirement Homes are all rentals.

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Are Retirement Homes / Residences licensed?

Retirement Homes in Ontario are licensed under the Retirement Homes Act and covered by the Residential Tenancies Act.  You can find more information on the Ontario Retirement Communities Association website at

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What furniture do I bring to a Retirement Home / Residence?

Most residences have floor plans available so you can plan what furniture, art and accessories you would like to bring prior to your move.

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Do I have to sign a lease in a Retirement Home / Residence?

Retirement Homes are covered under the Residential Tenancies Act. You will sign a Residency Agreement but only 30 days’ notice is required to terminate the agreement.

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What kind of services are provided in Retirement Homes / Residences?

Services vary widely from retirement home to retirement home. Most offer two or three meals per day plus snacks, a recreation program, hospitality services such as housekeeping & laundry, emergency response service and a variety of health care options from

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