Resident & Family Coordinator – All LTC Locations

THE ROLE

The Resident and Family Coordinator will play a critical role in ensuring a smooth and supportive transition for new residents into the home. This role will manage the admissions process, provide ongoing psycho-social support, and collaborate with interdisciplinary teams to enhance the day-to-day well-being of residents. The individual will act as a primary liaison between residents, their families, and the home to ensure continuity of care and overall satisfaction.

Reports to: Director of Care

This role is available at each of our LTC locations: AR Goudie, Delhi, Golden Years, Hilltop, Meaford, Oakcrossing, Tavistock

 

RESPONSIBILITIES

Admissions Coordination:

• Oversee the management of applications for interdisciplinary review, ensuring timely scheduling and facilitation of home tours. Communicate decisions in writing to applicants and substitute decision makers (SDMs).

Resident Transition & Engagement:

• Help prepare residents and their SDMs both before and at arrival to ensure they are comfortable and understanding of the move processes.
• Help personalize the resident’s room to make it personal as well as engage with new residents and their SDM’s to ensure a smooth transition and to have a greater understanding of potential issues from the move.

Care Conference & Resident Support:

• Coordinate and facilitate annual care conferences, collaborating with a multidisciplinary team to provide comprehensive support for residents as needed.

Psycho-Social & Palliative Care:

• Deliver psycho-social support to residents, working closely with the palliative care team to ensure comfort for residents in palliative stages and providing support to families throughout the discharge process.

Family & Community Relations:

• Act as a primary point of contact for residents and their families, fostering communication through one-on-one interactions, surveys, and councils. Relay any concerns or issues to management for prompt resolution.

Administrative & Quality Control:

• Collaborate with the home to uphold resident care standards, ensuring that residents’ needs are identified and addressed effectively. Maintain up-to-date care assessments to guarantee quality of care.

EDUCATIONAL REQUIREMENTS AND EXPERIENCE

• Education: Registered Social Service Worker (RSSW) designation or equivalent, with membership in the Ontario College of Social Workers and Social Service Workers (OCSWSSW)
• Experience: Experience in a healthcare or long-term care setting is preferred. Previous experience in admission coordination or case management is an asset.
• Skills: Excellent interpersonal and communication skills, strong organizational abilities, and an empathetic approach to care. Able to handle sensitive situations with tact and professionalism.
• Other Requirements: Understanding of the long-term care sector, with knowledge of relevant legislation and standards (e.g., Long-Term Care Homes Act). Comfort with facilitating care conferences and experience in a leadership or coordination role within an interdisciplinary team.