THE ROLE

As a member of the peopleCare team, the Business Office Support Clerk will provide administrative support for the business office and nursing department ,while ensuring efficient office and nurse scheduling practices. This position also provides the initial contact representing the corporate mission, vision, and values to resident families and other visitors.

 

Reports to: Director of Care/Director of Nursing

 

RESPONSIBILITIES

• Lead scheduling for all departments as per the Collective Agreements.
• Support department managers with bi-weekly timecard exception approvals and status changes to ensure accuracy of employee records.
• Keep payroll system up to date with scheduling changes as they occur to ensure accuracy
• Responsible under the direction of the management team for posting all internal job postings in collaboration with the Office Manager
• Responsible under the direction of the department manager for reviewing, approving, and arranging coverage for time off requests in all departments while managing and supporting the home staffing and care needs.
• Responsible for replacing daily call ins and unfilled shifts (daily, weekly, and monthly basis) as well as administering the homes attendance management program by notifying department managers of any ongoing issues.
• Accountable for maintaining current knowledge of pay rates, conditions of collective agreements, overtime and sick pay arrangements, holiday pay etc. and ensuring all documentation is collected to support discrepancies or grievances.
• Monitors resident and visitor movement both in and out of the building.
• Receive incoming mail and co-ordinate distribution, and process outgoing mail.
• Answer telephone, greet visitors, and receive routine inquiries in person and by phone, relaying calls and messages to the appropriate personnel.
• Act as reception at front desk, meeting and dealing with the public, answering appropriate inquiries regarding admissions, rates and services and other misc. requests
• Request repairs when necessary for office equipment, submit IT support tickets when necessary.
• Act as a back-up for the Office Manager when required.
• Maintain knowledge of the new hire process and assist when needed with employee enrollment
• Administer resident trust accounts as needed including accepting deposits and recording them as well as processing resident requests for funds in collaboration with the Office Manager.
• Other duties as assigned

 

SKILLS

• 3 years progressive related experience.
• Post secondary education-Health Administration, Medical Secretary, or equivalent preferred.
• Possess outstanding communication skills and solid interpersonal skills