Director of Quality and Risk – Full-Time – Tillsonburg

WHO ARE WE?
peopleCare Communities is a long-term care and retirement living organization that has operated throughout Ontario for over 50 years. In 2025, we were named one of Canada’s Best Managed Companies for the twelfth year in a row. This award recognizes top companies across Canada for overall performance, sustained growth, strategy, innovation capabilities, culture, commitment, and leadership. We are also accredited with Exemplary Standing, the highest award possible through Accreditation Canada’s Qmentum program.

We are opening our brand-new 160-bed long-term care home in Tillsonburg this summer, creating full-time opportunities to work in a beautiful, modern new home. Hiring now for leadership roles, positions across all departments will be posted soon. Located in a vibrant and growing community with local transit and great amenities, this is your chance to be part of a new team and build a meaningful career in a supportive environment where residents, families, and team members feel welcomed and inspired.

WHAT WE OFFER

• Employer Paid Benefits
• Employer Matched RPP
• Employee Wellness Program
• Education Assistance Program

Why You’ll Love This Role
As the Director of Quality and Risk at peopleCare Communities, you’ll play a key leadership role in strengthening resident safety and quality across the Home.
Operating independently from day-to-day clinical operations, you’ll provide oversight and assurance for quality improvement, risk management, regulatory compliance, and Infection Prevention and Control (IPAC).
This role is instrumental in building a culture of safety, accountability, transparency, and resident-centred care—supporting improvement across both clinical and non-clinical services.
If you’re energized by data-driven improvement, collaborative leadership, and meaningful impact, this is an opportunity to help shape sustainable practice change across the Home.

What You’ll Be Responsible For

In this role, you will:

• Lead the Home’s Quality Improvement Program and Quality Improvement Plan (QIP) in alignment with legislative and organizational requirements
• Provide oversight for quality, risk, and IPAC governance structures, including participation in Quality, Risk, and IPAC committees
• Oversee the integrity, analysis, and reporting of quality, risk, IPAC, LTC-F, and Ministry performance data
• Lead the Home’s risk management program, including incident and critical incident review, trend analysis, and corrective action planning
• Provide organizational oversight for the Infection Prevention and Control (IPAC) program, including outbreak preparedness and response
• Ensure Ministry-mandated clinical programs are implemented, evaluated, and continuously improved, translating data into practice improvement
• Maintain inspection, accreditation, and compliance readiness, including coordination of documentation, action plans, and follow-up
• Support quality improvement across non-clinical services to enhance resident quality of life and experience
• Act as a key advisor to the Executive Director on quality, risk, compliance, and resident safety matters
• Promote education, frontline engagement, and a culture of safety, learning, and accountability across the Home

Who You’ll Work With
You will work closely with the Executive Director, Director of Care, and the Home Leadership Team to provide oversight for quality, risk, and IPAC priorities and to support inspection readiness.
In this role, you function as an independent assurance leader, advisor, and improvement coach—partnering with committee members, frontline teams, and external stakeholders to strengthen compliance, resident safety, and continuous improvement.
What You Bring
We’re looking for someone who brings clinical credibility and a strong quality improvement mindset. You’ll thrive in this role if you have:

• A regulated health professional background (RN or allied health)
• 1–2 years of experience in quality improvement, IPAC, and risk management
• A graduate degree in health, quality, education, or a related field (preferred)
• Quality improvement training (Lean, IHI, IDEAS, or similar) considered an asset
• Knowledge of Ontario long-term care legislation or a willingness to learn quickly
• Strong leadership, communication, and analytical skills
• A passion for improving resident outcomes and supporting frontline teams

peopleCare is committed to providing and arranging accommodation to candidates upon request.

Thank you for your interest in working with us!