Director of Quality and Risk – Full-Time
peopleCare Communities is a long-term care and retirement living organization that has operated throughout Ontario for over 50 years. We are thrilled to be named one of Canada’s Best Managed Companies for the twelfth year in a row. This award recognizes top companies across Canada for overall performance, sustained growth, strategy, capabilities and innovation, culture and commitment, and leadership. We are also accredited with Exemplary Standing, the highest award possible through Accreditation Canada’s Qmentum program.
WHAT WE OFFER
- Employer Paid Benefits
- Employer Matched RPP
- Employee Wellness Program
- Education Assistance Program
About the Role
peopleCare Communities is seeking an experienced and strategic Director of Quality and Risk to join our Home Leadership Team. This leadership role provides oversight and assurance for quality improvement, risk management, regulatory compliance, resident safety, and Infection Prevention and Control (IPAC).
Operating independently from day-to-day clinical operations, the Director of Quality and Risk works collaboratively with the Director of Care, leadership team, and external partners to ensure legislative compliance, inspection readiness, and continuous quality improvement. The role is instrumental in promoting a culture of safety, accountability, transparency, and resident-centred care across both clinical and non-clinical services.
- Oversee’s the Home’s Quality Improvement Program and Quality Improvement Plan (QIP) in alignment with legislative and organizational requirements.
- Provide oversight for quality, risk, and IPAC structures, including participation in Quality, Risk, and IPAC committees.
- Oversee the analysis, integrity, and reporting of quality, risk, IPAC, LTC-F, and Ministry performance data.
- Provide leadership and oversight of the Home’s risk management program, including incident and critical incident review and corrective action planning.
- Provide organizational oversight for the Infection Prevention and Control (IPAC) program, including outbreak preparedness and response.
- Ensure oversight and evaluation of Ministry-mandated clinical programs and support translation of data into practice improvement.
- Maintain inspection, accreditation, and compliance readiness, including coordination of documentation and follow-up.
- Support quality improvement across non-clinical services to enhance resident quality of life and experience.
- Act as a key advisor to the Executive Director on quality, risk, compliance, and resident safety matters.
- Promote education, frontline engagement, and a culture of safety, learning, and accountability across the Home.
What You Bring
- Regulated health professional background (RN/allied health).
- 1-2 years experience in quality improvement, IPAC, and risk management.
- Graduate degree in health, quality, or education preferred.
- Quality improvement training (Lean, IHI, IDEAS) considered an asset.
- Knowledge of Ontario long-term care legislation or willingness to learn.
- Strong leadership, communication, and analytical skills.
- Passion for improving resident outcomes and supporting frontline teams.
Why Join Us
- Meaningful leadership role with direct impact on resident safety and quality of care.
- Collaborative and supportive leadership environment.
- Opportunities for professional growth and certification.
- Ability to shape sustainable practice improvement across the home.
peopleCare is committed to providing and arranging accommodation to candidates upon request.
Thank you for your interest in working with us!
