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FAQs

Long Term Care Frequently Asked Questions

You can expect to receive the following services in a long-term care home:
  • shared dining room, TV rooms and other living areas
  • nursing and personal care on a 24-hour basis
  • access to health professionals
  • individual care plan (reviewed every 3 months)
  • furnishings (e.g., bed and chair)
  • meals (including special diets)
  • bed linens and laundry
  • personal hygiene supplies
  • housekeeping
  • individualized religious and spiritual services
  • social and recreational programs
  • medical services
  • assistance with activities of daily living
Optional services are usually available for a fee such as hairdressing, cable TV, telephone services and transportation.
The cost of living in a long-term care home is mandated by the Ministry of Health and Long-Term Care and is consistent across the province. You can find the current rates on the Ontario Ministry of Health and Long-Term Care website:  health.gov.on.ca 
Most people bring items of a personal nature such as photos, artwork, a favourite afghan or bedspread, etc. Ask the long-term care home you are considering about any specific items you would like to bring.
If you have a concern about a peopleCare Long-Term Care Home, please contact the Home’s Executive Director. You may also call the Ministry of Long-Term Care’s toll-free Long-Term Care Family Support and Action Line at 1-866-434-0144. Hours of operation are 8:30 a.m. - 7:00 p.m., seven days a week.
Please contact your Ontario Health atHome branch.
All applications and admission to long-term care homes are arranged by Ontario Health atHome. Your local Ontario Health atHome Branch will help you every step of the way. Ontario Health atHome staff will:
  • determine your eligibility
  • tell you about homes in your area
  • tell you about costs
  • help you apply
To contact your local Ontario Health atHome Branch:
There are significant wait lists for long-term care in most areas of the province. The length of your wait is dependent upon which Home and the type of accommodation you have selected.