FAQs

You can expect to receive the following services in a long-term care home:

• shared dining room, TV rooms and other living areas
• nursing and personal care on a 24-hour basis
• access to health professionals
• individual care plan (reviewed every 3 months)
• furnishings (e.g., bed and chair)
• meals (including special diets)
• bed linens and laundry
• personal hygiene supplies
• housekeeping
• individualized religious and spiritual services
• social and recreational programs
• medical services
• assistance with activities of daily living

Optional services are usually available for a fee such as hairdressing, cable TV, telephone services and transportation.

Most people bring items of a personal nature such as photos, artwork, a favourite afghan or bedspread, etc. Ask the long-term care home you are considering about any specific items you would like to bring.

If you have a concern about a peopleCare Long-Term Care Home, please contact the Home’s Executive Director. You may also call the Ministry of Long-Term Care’s toll-free Long-Term Care Family Support and Action Line at 1-866-434-0144. Hours of operation are 8:30 a.m. - 7:00 p.m., seven days a week.

Please contact your Ontario Health atHome branch.

All applications and admission to long-term care homes are arranged by Ontario Health atHome. Your local Ontario Health atHome Branch will help you every step of the way. Ontario Health atHome staff will:

• determine your eligibility
• tell you about homes in your area
• tell you about costs
• help you apply

To contact your local Ontario Health atHome Branch:

• find your region online
• call 310-2222 (no area code required if in Ontario)

There are significant wait lists for long-term care in most areas of the province. The length of your wait is dependent upon which Home and the type of accommodation you have selected.