FAQs

Most people bring items of a personal nature such as photos, artwork, a favourite afghan or bedspread, etc. Ask the long-term care home you are considering about any specific items you would like to bring.

If you have a concern about a peopleCare Long-Term Care Home, please contact the Home’s Executive Director. You may also call the Ministry of Long-Term Care’s toll-free Long-Term Care Family Support and Action Line at 1-866-434-0144. Hours of operation are 8:30 a.m. - 7:00 p.m., seven days a week.

Please contact your Ontario Health atHome branch.

All applications and admission to long-term care homes are arranged by Ontario Health atHome. Your local Ontario Health atHome Branch will help you every step of the way. Ontario Health atHome staff will:

• determine your eligibility
• tell you about homes in your area
• tell you about costs
• help you apply

To contact your local Ontario Health atHome Branch:

• find your region online
• call 310-2222 (no area code required if in Ontario)

There are significant wait lists for long-term care in most areas of the province. The length of your wait is dependent upon which Home and the type of accommodation you have selected.

You can expect to receive the following services in a long-term care home:

• shared dining room, TV rooms and other living areas
• nursing and personal care on a 24-hour basis
• access to health professionals
• individual care plan (reviewed every 3 months)
• furnishings (e.g., bed and chair)
• meals (including special diets)
• bed linens and laundry
• personal hygiene supplies
• housekeeping
• individualized religious and spiritual services
• social and recreational programs
• medical services
• assistance with activities of daily living

Optional services are usually available for a fee such as hairdressing, cable TV, telephone services and transportation.