FAQs
Long Term Care Frequently Asked Questions
What kinds of services are provided in Long-Term Care Homes?
You can expect to receive the following services in a long-term care home:
- shared dining room, TV rooms and other living areas
- nursing and personal care on a 24-hour basis
- access to health professionals
- individual care plan (reviewed every 3 months)
- furnishings (e.g., bed and chair)
- meals (including special diets)
- bed linens and laundry
- personal hygiene supplies
- housekeeping
- individualized religious and spiritual services
- social and recreational programs
- medical services
- assistance with activities of daily living
How much does it cost to live in a Long-Term Care Home?
The cost of living in a long-term care home is mandated by the Ministry of Health and Long-Term Care and is consistent across the province. You can find the current rates on the Ontario Ministry of Health and Long-Term Care website: health.gov.on.ca
What possessions do I bring to a Long-Term Care Home?
Most people bring items of a personal nature such as photos, artwork, a favourite afghan or bedspread, etc. Ask the long-term care home you are considering about any specific items you would like to bring.
How can I report a concern related to a Long-Term Care Home?
If you have a concern about a peopleCare Long-Term Care Home, please contact the Home’s Executive Director.
You may also call the Ministry of Long-Term Care’s toll-free Long-Term Care Family Support and Action Line at 1-866-434-0144. Hours of operation are 8:30 a.m. - 7:00 p.m., seven days a week.
Where can I learn more about Long-Term Care Homes in my area?
Please contact your Ontario Health atHome branch.
How do I move into a Long-Term Care Home?
All applications and admission to long-term care homes are arranged by Ontario Health atHome.
Your local Ontario Health atHome Branch will help you every step of the way. Ontario Health atHome staff will:
- determine your eligibility
- tell you about homes in your area
- tell you about costs
- help you apply
- find your region online
- call 310-2222 (no area code required if in Ontario)
Are there waiting lists for Long-Term Care Homes?
There are significant wait lists for long-term care in most areas of the province. The length of your wait is dependent upon which Home and the type of accommodation you have selected.
