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Director, Resident Quality Outcomes – Oakcrossing LTC (1 Year Contract)

London, Ontario

peopleCare has been named one of Canada’s Best Managed Companies for the seventh year in a row! We are a growing family-based organization that provides outstanding care and exceptional experiences in long-term care and retirement living. Our staff are engaged, enthusiastic and strive to exceed expectations. We encourage out-of-the box thinking and ideas and are always looking for talented people who embrace change with a positive attitude. Offering great wellness and recognition programs is important to us.

We are also accredited with Exemplary Standing, the highest award possible through Accreditation Canada’s Qmentum program. This distinction is thanks to the efforts of our outstanding team of skilled and dedicated individuals working collaboratively with our partners to drive excellence in operations, care, and services. Noted as a great place to work, other strengths include our investment in leadership development and staff education, high level of engagement in our communities, and building meaningful and mutually beneficial partnerships to address staffing shortages and drive positive systemic change.

These are exciting times at peopleCare, as we are growing fast as continue to expand our horizons and seek new opportunities to raise the bar in Changing the World of Senior Living! That’s where your talents and ideas come in! If you enjoy challenges and working with people – and want to create meaningful experiences for our residents, families, staff and partners! – then apply to the great opportunity below!


The Director of Resident Quality Outcomes (DRQO) is accountable to the Director of Care (DOC)/Director of Nursing for the day to day management of the nursing department and resident care services. This position is directly responsible for the management and leadership of all RAI-MDS Assessment and outcome data, and the multidisciplinary documentation practices in the home. The successful candidate must be a currently certified RN or RPN with 3 years of related experience, and must be a self-motivated individual who possesses effective communication, analytical, assessment and leadership skills who can work independently and has a proven track record of making strong decision utilizing their situational judgment. The successful candidate must possess a valid Certificate of Registration from the College of Nurses of Ontario. Experience in a long-term care residence as a RAI – MDS specialist is preferred.


  • Supervision, monitoring and providing on-site support to all multidisciplinary RAI users in the home;
  • Responsible for providing RAI-MDS training, education and orientation to the multidisciplinary team in the home
  • Communicating regularly with the RAI users and other members of the management team
  • Responsible for the accurate data submission to Canadian Institute of Health Information following all the responsibilities and timelines as outlined in the facility agreement
  • Directly responsible for the Compilation and the communication of the RAI-MDS schedule to the multidisciplinary team. Ensuring they use this calendar to direct the assessment and re-assessment schedule for all residents in the home
  • Supervision of RAI users to develop processes that ensures data accuracy, an efficient data collection process, assessment completion and data utilization
  • Responsible to ensure that the home’s RAI process according to peopleCare policies and procedures, MOHLTC regulations, College Standards of Practice and inter RAI requirements;
  • Ensuring MDS assessments, resident assessment protocols, and care planning are completed within the timelines as directed by the RAI-MDS manual
  • Provision of the Outcomes Scales to the Leadership of the home in the form of reports with benchmarking as per the peopleCare Quality Improvement Process
  • An active and reporting member of the home QI committee and Professional Advisory Committee
  • Responsibility for developing and maintaining data accuracy audits and the development of action plan for issues that are determined by these audits
  • Nursing Restorative responsibilities and lead for the Nursing Restorative Program in the home, ensuring it meets all set criteria and requirements as determined by the Ministry of Health and LTC Regulations and the policy and procedures of peopleCare
  • Monitors, evaluates and reports the effectiveness of the program through routine reporting of indicators, outcome measures and resident success stories to the multidisciplinary team
  • Quality Improvement responsibilities, and responsible for keeping records, benchmarking and reporting on the various outcome scores and measures for the home to the Executive Director and leadership team with the focus on Quality improvement over time
  • Responsible for the generation of quarterly reporting using CIHI e-reports and benchmarking as determined by the Director of Informatics and Data Quality, preparing and reporting to the leadership team, professional advisory committee and through to corporate benchmarking
  • Documentation lead for the home, the Director of Resident Quality outcomes is responsible for the routine and ongoing Data Quality Audit or all RAI users and providing feedback, education to the RAI-MDS users in the home.
  • Responsible for development and administration of the orientation for new staff in technology documentation and RAI-MDS
  • Responsible to report on and assist in the decision making for staffing patterns in the nursing department based on care needs determined by ADL and RUG outcome scores from the RAI-MDS assessment
  • Ensures staff competency by reviewing documentation daily, and routinely auditing for coding and accuracy and understanding through the RAP and Care Planning process
  • Responsible for the education of nursing and other allied health staff of MDS-RAI assessments, including coding, RAP’s, RUGs, QIs and generated outcome measures
  • Will be responsible to participate in the discipline process with staff who do not comply with the documentation requirements and procedures they are responsible for in their job descriptions
  • Assumes responsibility for the operations of the home as an active member f the leadership team and a responsibility to participate in the homes “manager of call” rotation
  • Responsible to maintain all educational requirements as outline by the Ministry of Health, interRAI and Canadian institute for Health Information and responsible to comply with individual testing and Data Accuracy reviews as determined by ministry of Health, interRAI and Canadian Institute for Health information


  • Current Certificate of Registration from the College of Nurses of Ontario, in good standing.
  • At least one year of experience working in long-term care sector
  • RAI-MDS (RAI-C) Credentialing designation, or willingness to obtain within 6 months in the role
  • Annual CPR recertification

Interested? We'd love to hear from you.

Know someone who would be a perfect fit? Let them know.